Shipping is available anywhere in the world, and is quoted depending on where you live. The shipping quote is based on a number of factors including size and weight of packaging the items you've ordered, value of the shipment, rate of speed for delivery etc. We only use UPS for domestic shipping with the exception of certain low value orders, which may be entitled to ship via USPS. DHL is the primary delivery service for international shipping to ensure the most reliable and quick trackable shipments to our customers On most occasions, you may also chose UPS International for your international shipments.
We ship UPS domestically with signature required for every package we send, regardless of size or insured package value. If you wish for your package to not have a signature required on it, you MUST indicate that on your order during checkout. There are NO EXCEPTIONS to this rule. This is for your protection so no one walks away with your package is UPS leaves it at your door. If you need your package delivered without signature required, please request that in the comments during checkout. We know that a lot of you would prefer for us to ship via other formats, but we are unable to at this time. We do ship on customers UPS accounts through the website. Simply chose that option at checkout. The UPS account billing address must match the billing address on the order or we cannot ship on your account. We do not offer 3rd party shipping or billing to retail customers accounts.
Most of our items are in stock and ready for same day shipping if ordered before 3pm EST Monday through Friday. We are closed all major US holidays. You can check an item's availability status by simply emailing firstname.lastname@example.org or calling us at 704-799-3800. Please note, however, that availability changes constantly as other people place orders. All USPS shipments are scheduled the same day the order is processed, however pickup isn't always the same day and can be delayed by as much as 2 days.
We try to maintain our huge inventory of items, but unfortunately there are too many unknown variables to ensure that we have stock of every part at all times. The parts we sell are the same parts we use every day on customers harnesses and for the sale to our dealers. However, if something is out of stock when you order it, we will try our best to restock the items you ordered as soon as possible. You have the option to ship what is in stock and ship the other items once they are in stock provided there is no additional freight required for the order.
There is a slim chance that we will have only one piece of physical stock when you order multiple quantities of a single item. In these cases, your order may take a few days longer to receive the additional quantities. If for some reason our suppliers are unable to provide more of that item, an email notification will be sent to you regarding cancellation of the additional quantities.
All orders are shipped from MoTeC Systems East. If you need to place an order with MoTeC West, please call the west coast office to better assist you. Their phone number is 714-895-7001 and their hours are Monday-Friday 8:30am-5:00pm PST
For domestic orders within the United States, we only collect sales tax for customers who are shipping to an address with a North Carolina zip code. This includes will call orders for local pick up here. For International order, the receiver is responsible for all duties and taxes to receive your order. We have no control over what your country charges you for duties and taxes. We will not undervalue your invoice, so please do not ask.